FREE SHIPPING ON ORDERS OVER $50

FAQs

Orders – I’ve just ordered and I’m waiting

How long will it take to receive my order?

Orders generally take 3-5 business days to be processed and shipped out of the warehouse. Depending on the location, it normally takes an additional 2-7 business days for the carrier to deliver the package. For more shipping information, please visit the SHIPPING INFORMATION tab at the bottom of our web page.

What if some candles are missing?

Please check the “View My Order” link on the confirmation email you received after ordering. The candle may be backordered. If it’s not backordered, please contact us through email or phone. Email: customerservice@colonialcandle.com | Call: 1-866-445-9993 Monday - Friday 8am-5pm EST.

How do I return my order?

To return order: Contact us through email or phone. Email: customerservice@colonialcandle.com | Call: 1-866-445-9993 Monday - Friday 8am-5pm EST.

Other Resources

What are some recommended tips for burning a candle?

Stop burning your candle when the wick gets down to about ½ an inch. The candle should self-extinguish when the wick gets too low. Please DO NOT re-light the candle after it self-extinguishes at the bottom of the wick. You should burn your candle long enough that there is a full pool of wax each time you light the candle. This ensures it will burn evenly as you go! Candle wax is sort of like memory foam and will hold its shape. But, don’t burn it for too long – usually about four to six hours is good. Most of our jar candles feature a lid, perfect for putting out your candle without the mess of blowing it out! Please don’t leave a burning candle unattended in a room or unattended in a room with a small child.

Is that really the color?

Please keep in mind that colors appear differently on different computer monitors and mobile devices. While we strive to accurately show our beautiful color palette online, differences may occur based on the make and model of your computer monitor or mobile device.

How do I become a retailer?

Please contact wholesale at wholesale@colonialcandle.com or dial 1-866-445-9993. Offices are open Monday – Friday from 8am-5pm EST.
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