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Return Policy

We're sorry you need to return your Emergency Candle Co. product. Let Us Help.

Please keep in mind that colors appear differently on different computer monitors and mobile devices. While we strive to accurately show our beautiful color palette online, differences may occur based on the make and model of your computer monitor or mobile device.

Return Policy

Did you purchase your Emergency Candle Co. product at a retailer? Please return or exchange your product at the location where you purchased it.

NO RETURNS, NO EXCHANGES, NO CREDIT FOR SALE ITEMS, RETIRED FRAGRANCES, FLASH SALE ITEMS OR CLEARANCE ITEMS

All current, full priced merchandise purchased from emergencycandlecompany.com can be returned for a replacement or a refund within 30 days from purchase date. To return your shipment, please contact the customer service department at 1-866-445-9993 or email customerservice@colonialcandle.com with name and order number.

 

Please note, the returned products must be in the original packaging, unused and in sellable condition. If you no longer have your packing slip, please put all of the information on a separate sheet of paper, including your order number, mailing address and phone number, along with the item description. Orders over $100 will be assessed a 20% restocking fee.

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